Shipping Outside of Europe : 7-10 days

Free Shipping On Orders Over £50

USA Shipping 5-7 days

Europe Shipping 5-7 days

UK Shipping 1-2 days

Free Shipping on Orders over £50

UK Shipping 1-2 days

UK Next Day Available

Orders Before 1pm Dispatch The Same Day


 





Delivery


We aim to dispatch all orders received before 1pm (UK Standard Time) the same day or a future date of your choice. Orders received after this time are likely to be dispatched the next working day. 
 

Please read the details below relating to delivery options and service levels so you can select the best one for you. We are always happy to help if you have any questions please contact us at: bobbleaer@marresa.co.uk or call on +44(0)1332 987097. Please also see our terms and conditions for a description of your rights regarding delivery of your purchase.
 

Service Summary

 

 

Service Facts

 

Service

Region

Days*

Guaranteed Delivery

Requires Signature

 

First Class UK 1 - 2 No No
Airmail Europe 3 - 5 No No
Airmail Worldwide 5 - 7 No No
Express Delivery Group 1 / 2 1 Yes Yes
Express Delivery Group 3 2 Yes Yes
Express Delivery Group 4 3 Yes Yes

*Days = Working Days (excludes weekends and bank holidays within the UK or destination country

 

First Class Post

  • Valid for delivery addresses within the United Kingdom and addresses with a valid BFPO number
  • Provided by the Royal Mail
  • Aim to deliver mail the next working day. Currently approximately 94% arrives within 1-2 working days.
  • Guaranteed delivery times and tracking is not available
  • An accurate and complete address aid a fast delivery. 
  • The Royal Mail catagorises an item as lost if undelivered after 15 working days. Please see our terms and conditions for details about refunds.
     

    Special Delivery 

  • Valid for delivery addresses within the United Kingdom and addresses with a valid BFPO number
  • Provided by the Royal Mail or by courier depending on order value and weight.
  • Delivery on the next working day, (see group table below for exceptions). 
  • The official Royal Mail policy is that they will only guarantee post to arrive on a Saturday although normal Special Delivery items are treated with priority and has a high chance of arriving.
  • Guaranteed delivery and tracking is available. The guarantee does not apply in the following circumstances:
    -   During periods where the Royal Mail remove the guarantee for any reason - this will be published on our website and in your confirmation email. If the guarantee is removed after you have purchased your teddy but before it is sent you will be contacted by phone or email.
    -   We were unable to deliver the item because there was no-one to sign for your item. In these instances the item is considered delivered.)
    -   The delivery address is in an area of the UK where we do not guarantee next day delivery (see group table below for exceptions)
    -   The delivery address is inaccurate or incomplete.
    -   We do not guarantee the delivery time for items to an address for which a person has a redirection service.
  • An accurate and complete address aid a fast delivery. 
  • The Royal Mail catagorises a Special Delivery parcel as lost if undelivered after 10 working days. Please see our terms and conditions for details about refunds.
     

    Airmail 

  • Valid for delivery addresses oustide of the United Kingdom & Military addresses Address without a valid BFPO number
  • Provided by the Royal Mail
  • Delivery targets: Western Europe within three working days, Eastern Europe within five days, major cities worldwide within five days and other destinations within seven.
    Currently 95% of deliveries are within the targets.
  • Delivery is reliant on the postal services in the destination country, this is not the Royal Mail
  • Guaranteed delivery times and tracking is not available
  • Customs declarations may be required which states the parcel contents, we are careful to try not to spoil the surprise!
  • An accurate and complete address aid a fast delivery.
  • The Royal Mail catagorises an overseas parcel as lost if undelivered after 25 working days. Please see our terms and conditions for details about refunds.
 

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