Shipping Outside of Europe : 7-10 days

Free Shipping On Orders Over £50

USA Shipping 5-7 days

Europe Shipping 5-7 days

UK Shipping 1-2 days

Free Shipping on Orders over £50

UK Shipping 1-2 days

UK Next Day Available

Orders Before 1pm Dispatch The Same Day

FAQs

We have created a comprehensive list of FAQs covering most topics which we hope will assist you in the first instance. We are a company which prides itself on a personal service to customers and so if can’t find assistance within our FAQs, you want more information, have a specific enquiry or for any assistance, please contact us and we will be happy to help. 
If you are unable to find the answers to your questions below, please refer to our returns policy  privacy policy, delivery details or our conditions of sale. If you need assistance please don't hesitate to contact us and we'll be happy to help;
bobbleart@marresa.co.uk or call on +44(0)1332 987097.

How much does UK delivery cost and how long does it take?

We offer a free UK standard delivery service for all orders of £60 or over. Standard delivery is usually delivered within 5-7 working days.

For orders of less than £60, delivery charge is calculated based on weight and starts at £3.99.
A next working day delivery service is available from £8.99.
For more information of UK & international delivery please see our delivery details


Do you deliver to all countries? 
We deliver to all countries with the exception of the Australia and New Zealand (please refer to
www.bobblart.com.au  If you can’t find a country on the shipping list please do let us know.
 
Do you offer a click & collect service?
Yes. Select Click & Collect as a delivery option at the checkout. Orders will be ready for collection by the next working day as standard, however if you need your order urgently please just let us know and we will do our best to organise this for you. We will contact you to confirm a convenient time for you.

I would like to order now but I would like a future posting date. Is this ok?  
No problem at all. Please email or call with your order reference and provide us with the posting date you would like. Note the posting date is different to the delivery date; please see below for further information on when to expect your order. (Please consider bank holidays and non-working days when placing orders with a future posting date together with the delivery details)


 

Can I cancel an order online?

In some circumstances we may be able to cancel your order, so please call us. However, if you've received email confirmation that your order has already been despatched or delivered, then you’ll need to follow our returns procedure in the event of any unwanted products.

If you buy online or by phone, under Distance Selling Regulations (EU only), your consumer rights entitle you to cancel your order and obtain a full refund if you request one within 7 working days of receipt of your order.
 
When will my order arrive? 
We aim to dispatch orders with 24hrs although in busier times this may increase to 48hrs. All of our orders are sent using a variety of Royal Mail and courier services. Full details of delivery estimates can be found in our delivery details , however in summary:
Royal Mail state:
  1. 93% of first class letters arrive the next day,
  2. 99% of Special Delivery mail is delivered the next day (or within guaranteed timescale which is slightly longer to some areas - see delivery details).
  3. 95% of international post arrives within 3-7 working days. 
     
  4. Post can be delayed if the address and postcode are incomplete or inaccurate. Please ensure these details are correct before entering them (http://www.royalmail.com/find-a-postcode). Please note we cannot guarantee a delivery date, only that we will dispatch as detailed above.
We do not encounter many issues but please be aware the Royal Mail do not look into missing post until 15 working days for UK mail and 25 working International mail as post may be delivered up to this point. Saturdays are excluded from Royal Mail statistics and a Sunday service is not provided. The Royal Mail Saturday service is often reduced compared to the Monday to Friday Service.

How do I check the status of my order?
To check your order status, just sign in and go to your account and then view orders.
  • Order pending means your order hasn't been processed yet
  • Order processing means your order could be at any point between the warehouse receiving it and despatching your goods
  • Dispatched means your order has left our warehouse. You'll receive an email confirming despatch.
  • Cancelled means your order has been cancelled either by you or us
  • Failed means we have been unable to process payment for your order.
  • Refunded means your order has a full or part refund applied.
     
If you find that your order has only been partially delivered, this may be because other items are being despatched from a different location. However, if your order is obviously incomplete, over-delivered or damaged, or if you wish to change or cancel your order, please contact us 
 
Will I be notified when my order has been dispatched? 
Yes. You will receive an automated dispatch email when your order leaves us.
 
How will I know my order has been delivered? 
Not all posting methods allowing a tracking facility (please see delivery details for details). If you select a non-tracking method then you will know your gift has been delivered when you get a happy phone call from your friends or family. If you wish to track your delivery and have selected a delivery method which allows this please don't hesitate to ask and we will provide tracking references.
   
How will my order be packaged? 
We take care to safely and securely pack orders whilst being mindful of a overuse of packaging. Where possible we reuse packaging and endeavour to send packaging that can conveniently be placed in household recycle bins. For specific details on individual product packaging please
 
What if my order doesn't arrive when I need it?
We aim to dispatch orders with 24hrs although in busier times this may increase to 48hrs. All of our orders are sent using a variety of Royal Mail and courier services.
We are only able to offer a guaranteed delivery date when you select the guaranteed delivery option but we are able to offer you our best customer service in the event that your order doesn’t arrive as expected using any of our services and so please do contact us.
The Royal Mail guidelines for resolving such queries state that they will start investigations 15 working days after the posting date for UK missing mail and 25 days after the posting date for missing International mail. Although we may have to work within these guidelines we will endeavour to work with you and them to reduce any disappointment caused by non-delivery. (Marresa Ltd are not obliged to offer any compensation).
We cannot take responsibility for delays in delivery by Royal Mail outside of our control including industrial action or weather and subsequent disruption to the service. We endeavour to keep our customers informed so that they are aware of the situation and know when to expect possible delays.
 
What will I get when I subscribe to your newsletter?
When you subscribe to our newsletter you will receive a regular email which updates you about Bobble Art and will contain details of any discounts, special offers, new products and a first look at new designs. On all newsletters is the option to unsubscribe. Join our newsletter . You can also connect with us using Facebook Twitter Instagram and join our Pinterest posts.
 
 Can you notify me when an item comes back into stock?
Yes. Select the option for an email reminder which will be presented to you when you try to order a product which is not currently in stock. If you would like an estimate of when a specific line will arrive, please don’t hesitate to contact us.

Is it safe to enter my payment details online?

We use both PayPal and Sage Pay as they are two widely known and secure payment providers to ensure your details are kept safe. We recommend that you do not enter your details over an unsecure public network and that you both protect your computer in the normal way and that you log off from our website once your transaction is complete.
 
What payment options do you offer?
You can make payment in the following ways:
1. Online via secure payment provider Sage pay who accept all major credit / debit cards (exc Amex)
2. Online - PayPal (account required)
3. Offline - Bank transfer
4. Offline - Phone payment (all major credit / debit cards excluding Amex). Please note to do this we have a number of security checks we have to perform, please do not be offended we ask everyone.
If you would prefer to make an offline payment please contact us for further details.
 
My delivery has arrived damaged - what are my options?
We're very sorry your items have arrived damaged.  Please call or email us with your order confirmation number ready and we'll be here to help.

I have been sent the wrong goods, what do I do now?
We’re sorry you have received the wrong items, please call or email us with your order confirmation number ready and we would be happy to resolve this for you. 
 
Where Are You Located?
Marresa Ltd
Unit 11,
Empire Business Park,
Parcel Terrace,
Derby
DE1 1LY
United Kingdom
Registered No: 07598007 (Registered in England & Wales)

Phone:   +44 (0)1332 987097          Mon to Fri, 9am to 4pm       (Hours may change on Bank holidays)
Email:     info@marresa.co.uk            Emails are accesses 7 days a week from 8am to 11pm GMT

 
 

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